v-Consult is run by Capri Healthcare. We want as many people as possible to be able to use it.
This accessibility statement applies to using the v-Consult on an iOS or Android device. It also applies when you access the same services by logging in through the v-Consult website in a web browser. When we publish new content, we will make sure that all features meet accessibility standards. We will update this statement with our progress on fixing any issues.
On a phone or tablet you can use the built-in Apple iOS or Android accessibility settings to make some parts of the v-Consult more accessible.
You can also log in from the v-Consult website. By changing the settings on your web browser or computer you should be able to:
AbilityNet has advice to help you make your device easier to use if you have a disability.
We regularly test our content to Web Content Accessibility Guidelines (WCAG) 2.1 on both mobile and desktop devices. We follow the NHS service manual guidance on accessible design. We also try to make text as simple as possible to understand, following the NHS style guide.
However, we know some parts of v-Consult (and access to its services through a web browser) are not fully accessible. This includes the following issues.
We're always looking to improve the accessibility of v-Consult. We respond positively to feedback.
If you find any problems not listed on this page or you think we're not meeting accessibility requirements, email Info@caprihealthcare.co.uk. We aim to respond to all enquiries within 72 hours.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Website and Mobile Applications) (No.2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Capri Healthcare is committed to making v-Consult accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
The v-Consult for iOS and Android devices (and access from a web browser) are partially compliant with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This is due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons. The criteria mentioned below are the success criteria detailed in the Web Content Accessibility Guidelines (WCAG) 2.1. We plan to fix most of these issues by the end of 2023.
The feedback tool we use to collect feedback and conduct surveys is from a third party provider (Qualtrics) and is not accessible. It currently fails the following accessibility criteria:
We will be changing the tool we use to collect feedback.
There are some accessibility issues with the NHS App on Apple iOS, and accessed using a web browser, which, after assessing their impact, we consider a disproportionate burden to resolve.
They are listed below and we have provided more detailed information in our disproportionate burden statement.
The full keyboard access feature in Apple iOS does not allow users to navigate into web content areas within the NHS App, as required by WCAG 2.1 success criterion 2.1.1 (Keyboard). This is a known platform issue that affects all web content on apps available on iOS and it is ultimately down to Apple to fix.
When using the NHS App on Apple iOS it is not possible to resize the text of some web content using the system settings, as required by WCAG 2.1 success criterion 1.4.4 (Resize text). This is a known platform issue that affects web content on apps available on iOS and it is for Apple to fix.
This statement was prepared on 24 May 2024. It was last reviewed on 24 May 2024.
We continually test for accessibility needs. We're also committed to regular audits by independent specialist assessors.
The NHS App for Apple iOS and Android devices was last audited by ( Auditor ) on ( Date ).
The browser version was last audited by ( Auditor ) on ( Date ).